The silent killer of your Contact Centre
For today's modern and hybrid Contact Centres, the threat of communication breakdown due to subpar call quality isn't merely a challenge - it's an impending business catastrophe.
Has your Contact Centre experienced the following issues?
Chaos Unleashed
Agents Drowning in the Abyss of Abrupt Communication FailuresIn the heart of a conversation, the line abruptly dies, leaving agents stranded in confusion. As the dialogue ends abruptly, they transform into impromptu IT support experts, attempting to self-diagnose the problem. This chaotic scenario disrupts not just their workflow but ripples through the team, amplifying in a hybrid setting where the complexity of the environment magnifies the challenge.
Desperation Amplified
Customers Met with Silence and Elusive MessagesImagine customers urgently reaching out for assistance or attempting to settle crucial bills, only to be met with the disheartening message, "the number you dialed does not exist." And when they do manage to break through, the welcome is overshadowed by a soaring waiting time, turning desperation into frustration. In the hybrid landscape, this problem compounds, threatening the very essence of timely and reliable customer service.
Symphony of Discord
Repeated Words, Garbled Conversations, and Prolonged SilenceIn the virtual airwaves, a disconcerting symphony unfolds - agents and customers talking over each other, words lost in translation. The result? A cacophony of repeated phrases and garbled conversations. The aftermath is marked by long silences as both parties wait for the other to speak, creating a communication breakdown where understanding becomes a distant goal. This dissonant symphony intensifies in a hybrid scenario, where the complexity of interactions magnifies the challenge, threatening the essence of meaningful communication.
End-to-End customer call journey testing
Advanced SBC Monitoring
Monitoring agent optimized for Open Source SBCsElevate your SBC performance with our enhanced monitoring solution. Gather essential metrics and gain comprehensive insights into your VoIP stack, ensuring rapid and precise problem identification and resolution.
Toll-Free Number Testing
Proactive Line Testing for Uninterrupted ServiceProactively simulate calls to your main number and let our platform record vital metrics and IVR interactions, identifying potential issues early to reduce their impact on your customer experience.
Dynamic IVR Testing
Mapping your customer's IVR experienceGain a complete understanding of your IVR's effectiveness by simulating your customer's journey. Stay informed with instant alerts on any changes. Provide a consistent and high-quality experience for every call.
Remote Agent Assurance Testing
Simplifying diagnostics for WFH agentsMaintain optimal agent performance, even in remote setups. Our end-to-end testing confirms agent accessibility and delivers detailed diagnostic reports, making troubleshooting efficient and straightforward.