What is a Session Border Controller or SBC?
At the heart of every modern Contact Centre are three essential components:
- A VoIP or SIP trunk provider
- A Contact Centre as a Service (CCaaS) or Customer Experience (CX) platform,
- A crucial Session Border Controller (SBC) linking them
An SBC is essential for managing and securing voice communications. Its primary function is to act as a gatekeeper for your voice network. It securely routes and controls call traffic between your SIP trunk provider and your CCaaS or CX platform. An SBC also translates between different protocols and codecs, ensuring smooth communication between these systems.
It's a critical component for maintaining the integrity, security, and quality of voice calls within a Contact Centre.
And for those leveraging open-source powerhouses like Kamailio, RTPEngine, and Freeswitch, it's critical to have a robust monitoring system in place. Each instance of these products running on your SBC requires a dedicated agent.
Our platform provides the necessary oversight to ensure your SBC operates flawlessly using a single agent.
Comprehensive SBC Monitoring Simplified
Deploy our single agent on your SBCs with easy configuration via our Admin portal. This agent will collect logs, metrics, and traces from your SBC services and transmit them to our centralized platform. Utilize this wealth of information to build custom dashboards, create alerts, and conduct in-depth call analysis for troubleshooting.
Our platform is compatible with various CCaaS or CX platforms and enhances your monitoring capability, offering a unified view of your entire Contact Centre's infrastructure health.
